Man With a Van West Kensington Terms of Service

These Terms and Conditions set out the basis on which Man With a Van West Kensington provides removal, transport and related services within West Kensington and surrounding areas. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 We, us, our means the operator of Man With a Van West Kensington providing removal and transport services.

1.2 You, your means the customer making a booking or otherwise using our services.

1.3 Services means any removal, man and van, transport, loading, unloading, packing, or related services we agree to provide.

1.4 Booking means a confirmed request by you for our services, whether made online, in writing, or verbally and accepted by us.

1.5 Vehicle means any van or other vehicle used by us to provide the services.

2. Scope of Services

2.1 We provide man and van and removal services, including loading, transport and unloading of household goods, office items and personal belongings, primarily in West Kensington and the surrounding areas, and to other destinations within the United Kingdom as agreed at the time of booking.

2.2 The exact scope of services, including the type and size of vehicle, number of staff, collection and delivery addresses, and any additional services, will be confirmed at the time of booking based on the information provided by you.

2.3 We reserve the right to refuse to move any item which, in our reasonable opinion, may pose a risk to health and safety, cause damage to property or our vehicle, or is prohibited by law.

3. Booking Process

3.1 Bookings should be made in advance to ensure availability on your preferred date and time. All bookings are subject to our acceptance and resource availability.

3.2 When you request a booking, you must provide accurate and complete information, including:

a) Full collection and delivery addresses.

b) Details of parking restrictions or access issues at both locations.

c) The nature and approximate quantity or list of items to be moved.

d) Details of any particularly heavy, large, fragile or valuable items.

e) Floor levels, lift access, and any likely delays or restrictions at the premises.

3.3 Our quotation and any time estimates are based on the information you provide. If this information is incomplete or inaccurate, additional charges may apply and we may need to adjust the booking, timing or price accordingly.

3.4 A booking is only confirmed when we have accepted your request and provided you with confirmation of the date, time, and price, and when any required deposit or pre-payment has been received.

3.5 We may, at our discretion, decline a booking request or cancel a booking where we are unable to provide the service safely or lawfully, or where you have failed to comply with these Terms and Conditions.

4. Pricing and Quotations

4.1 Prices may be based on an hourly rate, a fixed fee, or a combination of both, as confirmed at the time of booking.

4.2 Quotations are provided on the assumption that:

a) Access to the premises is reasonable and safe.

b) The work can be carried out during normal working hours unless otherwise agreed.

c) There are no unexpected delays beyond our control, such as waiting time due to keys not being available or access not being granted.

4.3 We reserve the right to amend the quotation or apply additional charges where:

a) There are additional items not disclosed at the time of booking.

b) Access is more restricted than advised, requiring extra staff, time, or equipment.

c) There is a significant delay in loading or unloading caused by you or third parties under your control.

d) There are changes to the collection or delivery addresses or additional stops.

4.4 Any such additional charges will be calculated reasonably and communicated to you as soon as practicable.

5. Payments

5.1 Unless agreed otherwise in writing, payment is due either in advance or on the day of the move, prior to unloading at the delivery address.

5.2 We may require a deposit to secure your booking. The amount and due date of any deposit will be confirmed at the time of booking.

5.3 Accepted payment methods will be confirmed during the booking process. You must ensure that you are able to pay the full amount when due.

5.4 If payment is not made when due, we may:

a) Suspend or refuse to commence or continue the services.

b) Retain your goods until full payment, including any storage or additional charges, has been received.

5.5 Where payment is made by a third party on your behalf, you remain fully responsible for all charges and for compliance with these Terms and Conditions.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.

6.2 Cancellation charges may apply as follows, unless agreed otherwise:

a) Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited, at our discretion.

b) Cancellation between 24 and 48 hours before the scheduled start time: we may retain part or all of any deposit, or charge a reasonable cancellation fee.

c) Cancellation less than 24 hours before the scheduled start time or failure to be present at the agreed time: we may charge up to the full quoted price.

6.3 If you need to change the date, time, or details of the booking, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in adjustments to the price.

6.4 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, road closures, or safety concerns. In such cases, our liability will be limited to refunding any amounts you have paid for services not provided, or rescheduling the service at a mutually convenient time.

7. Your Responsibilities

7.1 You are responsible for:

a) Ensuring adequate and legal parking is available at both collection and delivery locations.

b) Obtaining any necessary permits, permissions or approvals for parking or access.

c) Packing your goods safely and securely, unless we have agreed to provide packing services.

d) Ensuring that all items to be moved are ready for loading at the agreed time.

e) Being present, or arranging for an authorised representative to be present, during loading and unloading.

7.2 You must not ask our staff to carry out any work or service that falls outside agreed services or that may be unsafe, unlawful or unsuitable.

7.3 You must not include in the items to be moved any prohibited, dangerous, illegal, perishable, or explosive items, including but not limited to: drugs, firearms, ammunition, flammable or hazardous materials, live animals, or items requiring special licences or handling.

8. Our Responsibilities and Liability

8.1 We will provide our services with reasonable care and skill, using appropriately maintained vehicles and competent staff.

8.2 While we will take reasonable care to protect your property, you acknowledge that minor scuffs, marks or wear may occur during normal handling of items, particularly where access is limited or where large items must be manoeuvred through tight spaces.

8.3 We will not be liable for loss or damage arising from:

a) Your failure to adequately pack, protect or secure items, where packing is your responsibility.

b) Inherent defects or flaws in items, or normal deterioration.

c) Handling of any item you have instructed us to move against our advice.

d) Acts or omissions of third parties, including landlords, building managers or other contractors.

e) Delays due to traffic, weather, road conditions, or other circumstances beyond our reasonable control.

8.4 Our total liability for loss of or damage to your goods, or for any other loss you suffer in connection with the services, shall not exceed a reasonable replacement or repair cost for the affected item or items, subject to fair wear and tear and depreciation, and subject always to any specific limitations agreed in writing.

8.5 We will not be liable for:

a) Indirect or consequential loss, such as loss of profits, income, or opportunity.

b) Any loss arising from delay, unless a specific delivery time has been guaranteed in writing and an additional charge has been agreed for this.

8.6 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability.

9. Claims and Complaints

9.1 You should inspect your goods and premises as soon as reasonably possible after completion of the services.

9.2 Any visible loss or damage that you believe has been caused by us must be notified to us in writing as soon as reasonably practicable and in any event within 48 hours of completion of the services.

9.3 You must provide reasonable evidence of the loss or damage, including photographs and descriptions, and allow us a fair opportunity to inspect the affected items or areas.

9.4 We will review any properly submitted claim and respond within a reasonable time. Our liability, if any, will be determined in accordance with these Terms and Conditions.

10. Waste, Recycling and Disposal Regulations

10.1 We are not a waste carrier and do not provide general rubbish clearance or disposal services unless expressly agreed in advance as a separate service.

10.2 Where, by prior agreement, we remove items for disposal or recycling, we will do so in accordance with applicable UK waste and environmental regulations.

10.3 You must not include in any load items classified as hazardous, controlled or regulated waste unless specifically agreed in advance and any required documentation and charges have been arranged.

10.4 You remain responsible for ensuring that any items you ask us to remove for disposal are legally suitable for such disposal and do not breach environmental or waste regulations. We may refuse to transport or dispose of any item that we reasonably believe to be prohibited, hazardous or non-compliant.

11. Insurance

11.1 We maintain appropriate insurance cover for our vehicles and business operations, as required by UK law.

11.2 It is your responsibility to arrange any additional insurance you deem necessary for your goods, particularly high value or fragile items, as our standard liability may not cover the full replacement value.

11.3 You should check any existing home, contents or business insurance policies to determine whether your items are covered during removal and transport.

12. Access, Parking and Charges

12.1 You must ensure that our vehicle can park legally and safely as close as reasonably possible to the entrance of the collection and delivery addresses.

12.2 Any parking charges, permits, fines or penalties incurred as a result of inaccurate information provided by you, or your failure to arrange suitable parking, may be charged to you.

12.3 If we are required to park at a greater distance than reasonably anticipated from the property, or to carry items up or down additional floors or over long distances, additional charges may apply to cover extra time and labour.

13. Delays and Waiting Time

13.1 You should ensure that you, or someone authorised by you, is present at the agreed time to provide access and instructions.

13.2 Where we are unable to access the property or commence work due to your delay, we may charge waiting time at our standard hourly rate, with a minimum charge as notified to you at the time of booking.

13.3 If we are delayed due to events beyond our control, such as traffic disruptions or adverse weather, we will keep you informed where reasonably possible and complete the work as soon as we can. Such delays will not normally entitle you to a refund or cancellation without charges.

14. Force Majeure

14.1 We will not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from events, circumstances or causes beyond our reasonable control.

14.2 In such circumstances, we may suspend the performance of the services for the duration of the event or, where necessary, cancel the booking and refund any amounts paid for services not provided.

15. Data Protection and Privacy

15.1 We will collect and use personal information you provide, such as your name, address and contact details, solely for the purpose of managing your booking, providing our services, and complying with legal obligations.

15.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary for the provision of our services, for legal compliance, or with your consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services, and supersede any prior understandings or agreements, whether written or oral, relating to their subject matter.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us.

By making a booking with Man With a Van West Kensington, you confirm that you have read, understood and agree to these Terms and Conditions.