Man With A Van Westkensington Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Westkensington provides removal, delivery, transport, and related collection services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. For clarity, the words “we”, “us”, and “our” refer to the service provider, while “you” and “customer” refer to the person or organisation requesting the service.
These terms apply to all bookings, whether made by telephone, email, online enquiry, or any other accepted method. They are intended to create a fair and transparent agreement for both parties. If any special condition has been agreed in writing before the service begins, that condition will apply only to the extent that it does not conflict with these Terms and Conditions.
A booking with Westkensington man and van services may involve single-item transport, part-load moves, furniture collection, courier-style transport, or general domestic and commercial logistics. Unless otherwise stated in writing, all services are provided on a reasonable efforts basis and depend on the accuracy of the information supplied by the customer at the time of booking.
Booking Process
The booking process begins when the customer provides details of the job, including the pickup and delivery locations, the nature and approximate volume of the items, access conditions, preferred dates, and any special handling requirements. We may request photographs, inventory details, or other information to help prepare an accurate quotation. Man with a van Westkensington reserves the right to decline any booking where the information supplied is incomplete, misleading, or unsuitable for the service requested.A quotation is based on the details available at the time it is issued. If the job differs materially on the day of collection, we may revise the price, alter the vehicle required, adjust the number of staff, or withdraw from the booking where the change makes the service impractical or unsafe. Examples of material changes include, but are not limited to, additional items, restricted access, stairs not previously disclosed, parking difficulties, waiting time, or the need for specialist equipment.
The booking is confirmed only when we have accepted the request and, where required, received any deposit or advance payment. A booking confirmation may include the agreed date, estimated arrival time, service description, and price basis. Customers must check the confirmation carefully and notify us promptly of any inaccuracies. Failure to do so may affect our ability to deliver the service as expected.
Payments
All prices are quoted in pounds sterling and may be based on an hourly rate, a fixed fee, a mileage charge, or a combination of these elements. Unless stated otherwise, quotes exclude any extra charges arising from waiting time, parking penalties, congestion-related delays, tolls, ferry fees, congestion charges, ULEZ or other local access charges, storage costs, or additional labour not included in the original agreement. Where applicable, such charges may be added to the final invoice.Payment terms will be confirmed at the time of booking. We may require a deposit to secure the date, and the balance may be payable before unloading is completed or immediately upon completion of the service. We accept payment by the methods stated in the booking confirmation. If payment is not made on time, we reserve the right to suspend or terminate the service, retain goods until payment is received, or recover outstanding amounts through lawful means.
For business customers, invoices must be paid by the due date shown. Late payment may result in interest and recovery costs being charged in accordance with applicable law. Any bank fees, chargeback charges, or failed payment costs caused by the customer’s payment method may also be recovered from the customer. Man With A Van Westkensington may amend prices if tax rates, operational charges, or regulatory costs change before the work is carried out.
Cancellations and Amendments
Customers may request a cancellation or amendment to a booking, but such requests must be made as soon as possible. Where a booking is cancelled by the customer, cancellation fees may apply depending on the notice given and any costs already incurred. If the cancellation occurs after dispatch, after loading has begun, or on arrival at the collection address, the customer may be liable for the full or partial service charge.Where a deposit has been paid, it may be non-refundable unless otherwise agreed in writing. If we must cancel a booking due to vehicle breakdown, severe weather, staff illness, legal restrictions, unsafe access, or circumstances beyond our reasonable control, we will use reasonable efforts to rearrange the service or refund any amount paid for the cancelled portion. However, we are not liable for indirect losses resulting from such cancellation.
Amendments made by the customer, including changes to date, time, address, item list, or access arrangements, are subject to availability and may affect the price. We are not responsible for missed deadlines where the customer has changed the booking details without allowing sufficient notice. For man and van Westkensington services booked at short notice, the scope of amendments may be limited.
Customer Responsibilities
The customer must ensure that all information supplied is accurate and complete. This includes the size, weight, fragility, and quantity of items, as well as any known access issues, parking restrictions, or special handling requirements. If the customer fails to disclose relevant information, the service may be delayed, revised, or refused, and any additional costs may be charged to the customer.It is the customer’s responsibility to ensure that items are properly packed, sealed, and ready for transport unless packing has been specifically included in the service. Fragile items should be packed to a standard suitable for transit. We do not accept responsibility for damage caused by inadequate packing, overfilled boxes, unstable furniture, or loose contents unless the damage is directly caused by our negligence.
The customer must also ensure that all items provided for transport are lawful to carry, owned by the customer or otherwise authorised for movement, and not subject to any restriction, recall, or legal prohibition. We may refuse to move items that are dangerous, illegal, unhygienic, or likely to cause harm. This includes, without limitation, hazardous chemicals, explosive materials, flammable substances, and items contaminated by pests or biohazards.
Liability and Limitations
We will take reasonable care of items in our possession and will aim to perform the service with skill and diligence. However, except where prohibited by law, our liability is limited to direct loss or damage caused by our proven negligence or wilful misconduct. We will not be liable for indirect, consequential, or financial losses such as loss of profit, missed appointments, missed rent dates, loss of business, or loss of opportunity.Where items are damaged, the customer must notify us as soon as reasonably possible and no later than 24 hours after completion of the service, unless a shorter period is unavoidable due to the circumstances. The customer must retain the item, packaging, and any supporting evidence so that the matter can be investigated. Claims made after the specified period may be difficult to assess and may not be accepted.
Our liability for any claim, whether arising in contract, tort, negligence, or otherwise, shall not exceed the total amount paid or payable for the service giving rise to the claim, except where the law requires a greater amount. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Waste Regulations and Disposal
Where our service includes the removal of waste, unwanted items, or rubbish, the customer must ensure that the material is described accurately at the time of booking. We only carry and dispose of waste in accordance with applicable UK waste laws and environmental obligations. We may refuse any load that is not properly declared, or where we believe that the waste contains prohibited, hazardous, or uncontrolled materials.Customers remain responsible for confirming that any waste for collection is suitable for lawful disposal and has not been contaminated by harmful substances. If hazardous waste is discovered after collection has begun, we may stop work immediately and charge for any time, labour, or disposal costs already incurred. Westkensington man with a van services do not include the handling of regulated hazardous waste unless expressly agreed in writing and lawfully permitted.
We may use licensed waste transfer or disposal facilities where required. The customer acknowledges that transfer notes, declarations, or other records may be completed to satisfy legal obligations. Where the customer instructs us to remove items that could be considered waste, the customer confirms that they have the right to dispose of those items and that no third-party ownership, tenancy, or environmental restriction prevents disposal.
Insurance, Access, and Delays
We may maintain insurance appropriate to the nature of the service, but insurance does not alter the customer’s duty to disclose risks or to pack items properly. The customer should ensure that any item of exceptional value is declared in advance. Unless expressly agreed otherwise, we do not provide specialist cover for fine art, antiques, jewellery, cash, or items of sentimental value beyond the ordinary care expected of a transport service.The customer must provide safe and reasonable access at both pickup and delivery locations. This includes appropriate parking, sufficient clearance for the vehicle, and accurate information about stairs, lifts, restricted entrances, loading bays, and other access points. If access is limited or unavailable, we may charge for additional labour or waiting time, or we may be unable to complete the service.
Delays caused by traffic, weather, road closures, local restrictions, or events outside our control do not constitute a breach of contract. We will aim to arrive within the expected time window, but all times are estimates unless a fixed time has been expressly guaranteed in writing. Man and van Westkensington services are dependent on operational conditions and may be adjusted where safety or legality requires.
Termination and Refusal of Service
We may refuse, suspend, or terminate a service where the customer acts abusively, refuses to pay, provides false information, requests unlawful activity, or creates a health and safety risk. We may also terminate the service if the items to be moved are materially different from those booked, if the property conditions are unsafe, or if access problems make the work impracticable.If service is terminated for reasons attributable to the customer, the customer may remain liable for the full or partial charge and for any reasonable costs already incurred. This includes loading time, vehicle dispatch, waiting time, and any costs associated with returning items to the collection point. Nothing in this section prevents us from exercising any other rights available under law or contract.
The customer acknowledges that our staff may refuse to lift, carry, or transport an item where doing so would risk injury, damage, or legal breach. In such cases, our decision will be final unless it can reasonably be corrected by the customer at the time of service. We always reserve the right to protect our team, our equipment, and the public.
Complaints and Dispute Handling
If the customer is dissatisfied with any part of the service, they should raise the issue promptly so that it can be reviewed. We may request supporting photographs, invoices, or written details of the concern. Early notification helps both parties understand what happened and whether a practical remedy is possible. In many cases, a clarification or partial adjustment may resolve the matter without further action.Where a complaint relates to damage, missing items, or billing, the customer must provide a clear description of the issue and any relevant evidence. We will assess the matter fairly and may ask for further information before reaching a decision. Any settlement offered by us will be made without admission of liability unless required by law. Acceptance of any refund, credit, or adjustment will resolve the specific issue covered by that settlement.
These Terms and Conditions do not affect the customer’s statutory rights. If any provision is found to be invalid or unenforceable, the remainder of the terms will continue in force. We may update these terms from time to time, and the version in force at the time of booking will apply to the service unless a later version has been agreed in writing.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise.By booking Man With A Van Westkensington, the customer confirms that they have read, understood, and accepted these Terms and Conditions. The customer also confirms that they have authority to request the service, to consent to the transport or disposal of the items involved, and to agree to these terms on behalf of any other party concerned.
This document is intended as a legal service page and should be read together with any quotation, booking confirmation, or written special terms issued for a specific job. Where there is any conflict, the written special terms agreed for that booking will take priority to the extent permitted by law.