Terms and Conditions for Man With A Van Westkensington

These Terms and Conditions set out the basis on which Man With A Van Westkensington provides moving, transport, collection and delivery services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before proceeding. They are intended to create clarity around the service provided, the obligations of both parties, and the limits of responsibility that apply to a professional man with a van service.

In these terms, references to “we”, “us” and “our” mean the service provider operating under the name Man With A Van Westkensington. References to “you” and “your” mean the customer, hirer, or any person acting on the customer’s behalf. These terms apply to domestic and commercial jobs, including item collection, small removals, furniture transport, single-item deliveries, and similar van-based services.

We reserve the right to update or amend these terms from time to time. The version in force at the time of booking will normally apply to your job, unless a later version is required by law or agreed in writing. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as permitted by law.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking may be made by phone, email, online enquiry, or any other method we make available from time to time. When you request a quote, you must provide accurate information about the job, including but not limited to the collection and delivery addresses, access conditions, number and type of items, stairs or lift access, parking restrictions, and any special handling requirements. The quote is based on the information you provide, and any material change may alter the price, timing, or suitability of the vehicle and crew allocated.

Once we have issued a quotation or estimated price, it remains subject to confirmation and may be revised if the details supplied were incomplete or inaccurate. A booking is not confirmed until we have accepted it and, where applicable, received any required deposit, booking fee, or written acceptance. We may decline a booking where the job is unsafe, outside our service scope, unlawful, or otherwise unsuitable for our vehicles, staff, or insurance cover.

2. Customer Responsibilities

You must ensure that all items are ready for collection at the agreed time and that access is safe and lawful. This includes arranging parking, securing permits where necessary, providing keys or entry codes if required, and ensuring that goods are suitably packed unless we have agreed to pack them. You are responsible for identifying fragile, valuable, restricted, or dangerous items before the job begins. If items require dismantling, wrapping, lifting equipment, or multiple operatives, this must be disclosed in advance.

You also confirm that you have the authority to instruct us to move, collect, deliver, dispose of, or transport the items concerned. If any item is owned by a third party, you must obtain the necessary authority before the service starts. We may refuse to handle items that appear unsafe, improperly packed, contaminated, prohibited, or likely to cause injury or damage.

It is your responsibility to ensure that the destination address can receive the goods and that someone is available to accept delivery where required. Failure to provide access or to attend at the agreed time may lead to waiting charges, redelivery charges, or cancellation fees.

3. Pricing and Payments

Our prices may be based on hourly rates, fixed quotations, load size, distance, labour requirements, or a combination of these factors. Any quotation is given in good faith on the basis of the details supplied and may exclude additional charges unless expressly stated otherwise. Such charges may include congestion-related delays, tolls, parking costs, additional labour, stairs, long carries, additional stops, waiting time, and specialist handling.

Unless otherwise agreed, payment is due on completion of the service and before unloading is finalised where immediate payment is required. We may request a deposit or full prepayment for certain bookings, including high-value, long-distance, or time-sensitive work. Accepted payment methods will be confirmed at booking. If payment is not made when due, we may retain goods to the extent permitted by law, suspend further work, or charge reasonable costs incurred in pursuing late payment.

All prices are stated exclusive of any applicable taxes unless specified otherwise. If a quotation is given as an estimate, the final amount payable may differ where the actual time, distance, or workload exceeds the original assumptions. We will act reasonably when calculating any revised charge and will not apply arbitrary fees.

4. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving notice as early as possible. Cancellations made with sufficient notice may not attract a charge, but we reserve the right to apply a cancellation fee where costs have already been incurred or where we have reserved vehicles, staff, or time exclusively for your job. The amount of any cancellation fee will depend on the stage reached in the booking process and the likely loss to us.

If you cancel at short notice, if access is not available, or if the job cannot proceed because you are not ready, we may charge for wasted time, travel, labour, or administrative costs. If we must postpone or cancel due to circumstances beyond our control, including vehicle breakdown, severe weather, traffic disruption, safety concerns, or staff illness, we will use reasonable efforts to rearrange the service or issue a refund for any prepaid amount relating to work not carried out.

You acknowledge that certain services are time-dependent. Where a new date is agreed, the original quotation may no longer apply if costs have changed or if the revised job differs from the original scope. Any rescheduled booking remains subject to our availability.

5. Service Standards and Performance

We will use reasonable skill and care in carrying out the services. Our team will handle items in a professional manner and take reasonable precautions to avoid loss or damage. However, moving services naturally involve risk, particularly where items are heavy, awkward, fragile, or already defective. We do not guarantee that all risks can be eliminated, and our obligations are limited as set out in these terms and any applicable insurance policy.

Delivery times are estimates unless specifically guaranteed in writing. Delays may occur for reasons outside our control, including traffic, road closures, access difficulties, loading delays, or unforeseen operational issues. We will communicate known delays where practical, but time shall not usually be of the essence unless agreed in advance in writing.

Where assembly, disassembly, stacking, or placement is requested, we will do our best to comply, but the final position or method may depend on safety, access, and the condition of the item. We may refuse to move an item through narrow spaces, over unsafe surfaces, or by any route that poses an unreasonable risk.

6. Liability and Insurance

We maintain insurance cover appropriate to the nature of our operations, but insurance does not remove the need for you to take care with packing, declarations, access, and the value of your goods. You should ensure that your own insurance arrangements are adequate for items of high value, irreplaceable goods, antiques, electronics, glass, or personal possessions that require special protection.

We will not be liable for loss or damage arising from inaccurate information supplied by you, inadequate packing, inherent defects in the item, ordinary wear and tear, rust, existing damage, or failure to secure items properly. We are also not responsible for indirect or consequential losses such as loss of profits, missed appointments, loss of use, or emotional distress, except where such exclusion is prohibited by law.

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Where we are found liable for direct loss or damage, our liability will, to the extent permitted by law, be limited to the lower of the repair cost, replacement value, or the amount recoverable under our insurance in relation to the specific claim.

7. Waste Regulations and Disposal Services

If you ask us to remove, dispose of, or transport waste, you agree that all waste must be described honestly and accurately before collection. Waste includes unwanted household items, furniture, packaging, and any material intended for lawful disposal. We will only handle waste where it can be managed in compliance with applicable UK waste laws, environmental rules, and duty-of-care requirements. We may request details about the type and origin of waste before agreeing to collect it.

You must not present hazardous waste, clinical waste, asbestos, chemicals, oil, gas cylinders, sharps, batteries, paint, pressurised containers, or other regulated materials unless we have expressly agreed in writing and have the proper licence, facilities, and authority to handle them. If prohibited waste is found among the items, we may refuse collection, charge for attempted attendance, or require the goods to be removed immediately at your expense.

Where we undertake waste removal, you remain responsible for declaring whether the load contains recyclable, reusable, or special-category materials. We may dispose of items at licensed facilities, reuse where lawful, or arrange transfer in accordance with the relevant regulations. You agree not to use our service to evade your own duty to dispose of waste lawfully. Any illegal dumping, misdeclaration, or concealment of regulated items may be reported to the relevant authorities where required.

8. Access, Safety, and Vehicle Constraints

You must ensure that access routes are safe for our staff and suitable for the vehicle assigned. This includes driveways, roads, loading areas, stairwells, lifts, and communal areas. If parking is unavailable or restricted, you must tell us in advance so that we can decide whether the job can proceed and what additional charges may apply. We may need to park at a lawful distance and carry items on foot if direct access is not possible.

If conditions are unsafe, we may stop work until the issue is resolved or refuse to continue if the risk remains unacceptable. This may include unsafe lifting conditions, exposed wiring, broken steps, aggressive animals, insufficient lighting, violent behaviour, or any other hazard. We will not be obliged to place our staff or your property at unreasonable risk.

Our vehicles are subject to weight, size, and load-securing limitations. You agree not to request loads that exceed the safe capacity of the vehicle or the legal limits applicable to the journey. If additional trips or a larger vehicle are required because the original booking was based on incomplete information, extra charges may apply.

9. Claims, Complaints, and Evidence

If you believe that there has been a loss, damage, delay, or other issue with our service, you must notify us as soon as reasonably possible and provide supporting evidence. Claims should include details of the job, the item affected, the nature of the issue, and photographs where relevant. We may ask for proof of value, proof of ownership, packing details, and any other information reasonably needed to assess the matter.

We will review complaints fairly and in good faith. We may inspect the item, request independent evidence, or liaise with insurers where appropriate. Any claim must be made within a reasonable time and in any event within the period required by law or insurance conditions. Failure to preserve damaged items or to report issues promptly may affect our ability to investigate and may reduce or remove any entitlement to compensation.

Nothing in this section affects your statutory rights. If you are a consumer, you may have rights under UK consumer law that cannot be excluded by contract.

10. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. If you are resident elsewhere in the UK, any local consumer protections that apply to you will remain unaffected where they cannot lawfully be waived.

We may assign, subcontract, or transfer our rights and obligations under these terms where reasonably necessary to deliver the service, provided that this does not materially reduce the standard of service without good reason. You may not assign your rights without our written consent. No person other than the parties has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise.

11. Entire Agreement

These terms, together with any written quotation or booking confirmation, form the entire agreement between you and us for the relevant service. Any variation must be agreed in writing or otherwise confirmed by us. If we do not insist on strict performance of any provision, that does not mean we waive our right to enforce it later.

Final Notice

By instructing Man With A Van Westkensington, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree to any part of them, you should not proceed with the booking. We recommend that you keep a copy for your records. These terms are designed to support a clear, fair, and lawful service relationship for customers using a man and van or van hire with driver style service in the UK.